An ITIL implementation in your organization can be confusing. This section explains exactly why we implement ITIL for our services and processes. In Continual Service Improvement (CSI), we have a couple of different models that we need to know - the Seven Step Continual Improvement Model and the Deming Model. Our ultimate goal is to continually improve our services. You may ask…why are we implementing ITIL? Why are we shooting for perfection?
Important keys to success for Continual Service Improvement: