PKI Blog

ITIL Change Management

Posted by Max Szaniawski on Apr 1, 2015 1:49:00 PM

Change Management is one of the most important processes of Service Transition because it allows us to:

  • Reduce Costs
  • Lower Overhead
  • Add to bottom line
  • Improve Productivity
  • Improve Quality
  • Improve Services

The RFC (Request for Change) can be generated from anywhere in the organization. Implementing a Change Management program allows us to quickly update configurations, resolve errors and adapt to a changing environment.

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Topics: ITIL, Change Management, Digital Identity Management

ITIL Continual Service Improvement

Posted by Max Szaniawski on Jul 3, 2014 7:22:19 AM

An ITIL implementation in your organization can be confusing. This section explains exactly why we implement ITIL for our services and processes. In Continual Service Improvement (CSI), we have a couple of different models that we need to know - the Seven Step Continual Improvement Model and the Deming Model. Our ultimate goal is to continually improve our services. You may ask…why are we implementing ITIL? Why are we shooting for perfection?

Important keys to success for Continual Service Improvement:

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Topics: Deming Model, GAP Analysis, Continual Service Improvement, IT Security, Microsoft Security Partner, ITIL – Continual Service Improvement, Continual Service Improvement (CSI), Seven Step Continual Improvement Model, TQM, SIX SIGMA, Blog, ITIL

ITIL Incident Management

Posted by Max Szaniawski on Apr 24, 2014 8:06:29 AM

This blog covers the key knowledge areas of Incident Management.

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Topics: IT Security, Microsoft Security Partner, ITIL Incident Management, Blog, Incident Management, ITIL

ITIL – Introduction

Posted by Max Szaniawski on Mar 11, 2014 6:38:34 AM

What is ITIL? Why is it important for a company to implement it?

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Topics: Microsoft Partner, IT Security, IT Information Library, Blog, ITIL

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